Introduction

Boneless provides a straightforward warranty that is processed in the most hassle-free way possible. Products sold by Boneless as refurbished (“pre-owned”) come with their own unique warranty that you can find on the product listing, or contact us at service@bonelesssofa.com with your order receipt for confirmation.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

30-Day Money-Back Guarantee for Any Reason  

Disclaimer:

The return and warranty policy outlined on this page applies exclusively to purchases made directly through online shops operated by Boneless. If you have purchased our products through a third party, the return and warranty terms may differ. The policy may also vary depending on the country of purchase due to different legal requirements and other considerations.

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.) Once the returned item arrives back in Boneless’s warehouse for inspection, the refund process will begin. Returns must include all accessories

 Items must include original packaging

 For non-quality related warranty claims, the buyer is responsible for shipping costs

 For non-quality related warranty claims, Boneless refunds the cost of purchasing the product itself

 Returns may be rejected if product does not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through Boneless’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

How to return an item at Bonelesssofa.com?

To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return here.

If you have a Boneless account, you can manage returns directly through your order history. Guests who do not have an order number can register for an account using the email address associated with the purchase. This allows you to access your order history and manage returns.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Boneless or Boneless’s authorized resellers are covered by an 18-month warranty, starting from the date of purchase. 

Boneless's limited-time warranty is restricted to the country of purchase. The warranty is voided if items are taken outside the country originally bought in, or purchased online through an authorized channel but shipped to a country outside of that channels region.

Quality-related warranty claims on purchases made through Boneless’s authorized distributors and retailers are handled through Boneless.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Boneless will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty time frame of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

Buyer must provide sufficient proof of purchase

Boneless must document what happens when buyers troubleshoot the product

The defective item’s serial number and/or visible proof depicting the defect are required

It may be necessary to return the item for quality inspection

Valid proof of purchase:

Order number from online purchases made through Boneless or Boneless’s authorized resellers

Sales invoice

Dated sales receipt from an authorized Boneless reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty time frame or the 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

Returning products for any reason other than a proven defect

Warranty claims on items taken outside the original country of purchase

Buyer’s accidental returns

Returning personal items

Returning items claimed to have defects but found by Boneless quality control to be in working condition

Returning defective items using international shipping

Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Notes：If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Boneless will not replace the order or issue a refund.

Not Covered Under Warranty:

Products without sufficient proof of purchase

Lost or stolen products

Items that have expired their warranty period

Non quality-related issues (after 30 days of purchase)

Free products

Repairs through 3rd parties

Damage from outside sources

Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

Purchases from unauthorized resellers